Kualitas Pelayanan pada Napa Eatery and Bar di Ascent Premiere Hotel and Convention Malang

Septia Herawati Ashari; Bagus Indra Tjahyadi

doi:10.47134/pjpp.v1i1.1890

Authors

Septia Herawati Ashari Universitas Muhammadiyah Jember
Bagus Indra Tjahyadi Universitas Muhammadiyah Jember

DOI:

https://doi.org/10.47134/pjpp.v1i1.1890

Keywords:

Kualitas Pelayanan, Eatery and Bar

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui kualitas pelayanan yang diberikan oleh Napa Eatery and Bar. Penelitian ini dilakukan selama enam bulan dan metode pengumpulan data dilakukan melalui observasi, wawancara, dan dokumentasi kemudian data yang diperoleh dianalisis untuk menarik kesimpulan sesuai dengan judul yang disajikan. Hasil penelitian ini menunjukkan bahwa kualitas pelayanan Napa Eatery and Bar sudah sesuai dengan keinginan tamu. Berdasarkan pengamatan menunjukkan bahwa pelanggan mengutamakan kualitas makanan, seperti: Penampilan menarik, menu beragam, rasa enak dan suhu makanan yang sesuai, serta didukung dengan lingkungan restoran yang nyaman.

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