Human Resource Strategy Development in Facing Challenges Digital Transformation: Case Study of PT Telkom Indonesia

Naufal Zaka Putra Gifa; Muhammad Bintang Rizke; Susanti Ratna Sari; Nur Diana Rahmawati; Farah Febrina Yofianka; Faizah Ats Tsaniyah; Siti Ajeng Ayu; Rusdi Hidayat N; Maharani Ikaningtyas

doi:10.47134/jbkd.v2i4.4405

Authors

Naufal Zaka Putra Gifa Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Muhammad Bintang Rizke Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Susanti Ratna Sari Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Nur Diana Rahmawati Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Farah Febrina Yofianka Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Faizah Ats Tsaniyah Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Siti Ajeng Ayu Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Rusdi Hidayat N Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia
Maharani Ikaningtyas Business Administration Program, Universitas Pembangunan Nasional “Veteran” Jawa Timur, Indonesia

DOI:

https://doi.org/10.47134/jbkd.v2i4.4405

Keywords:

Digital Transformation, Digital Competencies, Human Resources, Organizational Culture, Talent Management

Abstract

Digital transformation is a strategic challenge for PT Telkom Indonesia in the midst of global technological disruption. This study aims to evaluate the human resource (HR) development strategy implemented by the company in supporting the transformation process. Through the literature study method, this research highlights various approaches taken by Telkom, such as strengthening digital competencies through Telkom Corporate University, implementing a digital work culture, developing digital leadership, and adaptive and sustainable talent management. However, the implementation of these strategies faces various challenges, including intergenerational competency gaps, resistance to change, and limited training budgets. The results of the study provide a comprehensive overview of the importance of integration between technology and HR readiness in facing digital transformation, and offer best practices for the SOE sector and other industries.

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