Inovasi Menuju Transformasi Digital dalam Pelayanan Publik Kajian Sistem Manajemen Pelayanan Desa (SIMPEDA) di Desa Balung Lor

Vella Nur Cahya Ningtyas; Ria Angin

doi:10.47134/par.v1i1.1937

Authors

Vella Nur Cahya Ningtyas Universitas Muhammadiyah Jember
Ria Angin Universitas Muhammadiyah Jember

DOI:

https://doi.org/10.47134/par.v1i1.1937

Keywords:

Innovation, Digital Transformation, SIMPEDA Application

Abstract

Digital transformation is largely seen as a cultural shift that changes the way governments work, communicate, and deliver services, but can also have far-reaching implications, including changing organizational structures and cultures. One of the efforts made by the Jember Regency Government to innovate in digital transformation is by launching the SIMPEDA (Village Service Management System) application for villages in Jember Regency, one of which is Balung Lor Village. This research aims to describe the service transformation process before and after the existence of SIMPEDA in Balung Lor Village. This research uses a qualitative descriptive research method by collecting data through interviews, observation and documentation. The results of the research show that the implementation of the SIMPEDA innovation has gone very well in Bakung Lor Village and they have benefited from this innovation even though there are also negative impacts. Apart from that, according to the study findings, researchers found weaknesses. The theory put forward by Rogers does not cover innovation culture. Rogers' theory does not explain how innovation culture also requires changes in behavior in providing services from manual to digital-based.

References

Aliyah, F. (2019). The Sustainability of Photovoltaic System at Rawasari Village, Tanjung Jabung Timur through Student Community Service - Community Empowerment Learning Program. IOP Conference Series: Earth and Environmental Science, 353(1). https://doi.org/10.1088/1755-1315/353/1/012053 DOI: https://doi.org/10.1088/1755-1315/353/1/012053

Angin, R. (2021). Artificial Intelligence and Human Resources: A Challenge in Implementing Artificial Intelligence in Village Government. IOP Conf. Ser.: Earth Environ. Sci., 717, 12044. https://doi.org/10.1088/1755-1315/717/1/012044 DOI: https://doi.org/10.1088/1755-1315/717/1/012044

Arief, A., & Yunus Abbas, M. (2021). Kajian Literatur (Systematic Literature Review): Kendala Penerapan Sistem Pemerintahan Berbasis Elektronik (SPBE). PROtek : Jurnal Ilmiah Teknik Elektro, 8(1), 1–6. https://doi.org/10.33387/protk.v8i1.1978 DOI: https://doi.org/10.33387/protk.v8i1.1978

Chai, Y. (2021). Payments for ecosystem services programs, institutional bricolage, and common pool resource management: Evidence from village collective-managed irrigation systems in China. Ecological Economics, 182. https://doi.org/10.1016/j.ecolecon.2020.106906 DOI: https://doi.org/10.1016/j.ecolecon.2020.106906

Ding, X. (2022). Research on Peak Experience Design in Rural Cultural Tourism Service System: Take Diejiao Water Village of Foshan as an Example. Lecture Notes in Computer Science (Including Subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), 13322, 388–402. https://doi.org/10.1007/978-3-031-05900-1_27 DOI: https://doi.org/10.1007/978-3-031-05900-1_27

Frank, A. (2019). Servitization and Industry 4.0 convergence in the digital transformation of product firms: A business model innovation perspective. Technological Forecasting and Social Change, 141, 341–351. https://doi.org/10.1016/j.techfore.2019.01.014 DOI: https://doi.org/10.1016/j.techfore.2019.01.014

Hanelt, A. (2021). A Systematic Review of the Literature on Digital Transformation: Insights and Implications for Strategy and Organizational Change. Journal of Management Studies, 58(5), 1159–1197. https://doi.org/10.1111/joms.12639 DOI: https://doi.org/10.1111/joms.12639

Hinings, B. (2018). Digital innovation and transformation: An institutional perspective. Information and Organization, 28(1), 52–61. https://doi.org/10.1016/j.infoandorg.2018.02.004 DOI: https://doi.org/10.1016/j.infoandorg.2018.02.004

Iivari, N. (2020). Digital transformation of everyday life – How COVID-19 pandemic transformed the basic education of the young generation and why information management research should care? International Journal of Information Management, 55. https://doi.org/10.1016/j.ijinfomgt.2020.102183 DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102183

Kabyemela, M. (2020). Traditional medicine: A complementary and accommodating health services delivery system at the village level of Tanzania. African Studies Quarterly, 19(2), 1–16.

KEMENPAN-RB. (2021). Keputusan Menteri Nomor 1503 Tahun 2021 Tentang Hasil Evaluasi Sistem Pemerintah Berbasis Elektronik Pada Kementerian, Lembaga dan Pemerintah Daerah Tahun 2021.

Li, L. (2018). Digital transformation by SME entrepreneurs: A capability perspective. Information Systems Journal, 28(6), 1129–1157. https://doi.org/10.1111/isj.12153 DOI: https://doi.org/10.1111/isj.12153

Lu, C. Y. (2022). An Automated Pricing System for a Buffet Restaurant with Daily Menu Updates in Health Village using Incremental Learning and Cloud Service. Proceedings - 2022 IEEE International Conference on Consumer Electronics - Taiwan, ICCE-Taiwan 2022, 237–238. https://doi.org/10.1109/ICCE-Taiwan55306.2022.9869254 DOI: https://doi.org/10.1109/ICCE-Taiwan55306.2022.9869254

Maharani, D. (2020). Aplicationof E-Government Manajemen System in Improving Village Capacity Service to the Community to Support Industrial Revolution 4.0. Journal of Physics: Conference Series, 1477(5). https://doi.org/10.1088/1742-6596/1477/5/052026 DOI: https://doi.org/10.1088/1742-6596/1477/5/052026

Mergel, I. (2019). Defining digital transformation: Results from expert interviews. Government Information Quarterly, 36(4). https://doi.org/10.1016/j.giq.2019.06.002 DOI: https://doi.org/10.1016/j.giq.2019.06.002

Nambisan, S. (2019). The digital transformation of innovation and entrepreneurship: Progress, challenges and key themes. Research Policy, 48(8). https://doi.org/10.1016/j.respol.2019.03.018 DOI: https://doi.org/10.1016/j.respol.2019.03.018

Nugraha, U. (2021). Analysis with the Pieces Framework in the Xyz Village Service Information System. Review of International Geographical Education Online, 11(6), 132–137. https://doi.org/10.48047/rigeo.11.06.16

Peraturan Presiden RI. (2018). Peraturan Presiden Nomor 95 Tahun 2018 tentang Sistem Pemerintahan Berbasis Elektronik.

Ratnayake, S. S. (2022). Land Use-Based Participatory Assessment of Ecosystem Services for Ecological Restoration in Village Tank Cascade Systems of Sri Lanka. Sustainability (Switzerland), 14(16). https://doi.org/10.3390/su141610180 DOI: https://doi.org/10.3390/su141610180

Rogers, E. M. (2015). Evolution: Diffusion of Innovations. In International Encyclopedia of the Social & Behavioral Sciences (pp. 378–381). Elsevier. https://doi.org/10.1016/B978-0-08-097086-8.81064-8 DOI: https://doi.org/10.1016/B978-0-08-097086-8.81064-8

SPBE. (2022). Kemenpan-RB Rilis Hasil Evaluasi SPBE, Jawa Timur jadi Provinsi dengan Instansi Terbanyak di Bawah Target.

Sugiyono. (2019). Metode Penelitian Kuantitatif, Kualitatif, dan R&D. Alphabet.

Sugiyono. (2020). Metode Penelitian Kualitatif. Alfabeta.

Supriyanto, E. E. (2016). Kebijakan Inovasi Teknologi Informasi (IT) Melalui Program Elektronik Goverment dalam Meningkatkan Kualitas Pelayanan Publik di Indonesia. JIP (Jurnal Ilmu Pemerintahan) : Kajian Ilmu Pemerintahan Dan Politik Daerah, 1(1), 141–161. https://doi.org/10.24905/jip.1.1.2016.141-161 DOI: https://doi.org/10.24905/jip.1.1.2016.141-161

Terada, S. (2023). A study on the spatial configuration and collective system of street space in Tsutsuishi fishing village in relation to the service wet spaces. Journal of Asian Architecture and Building Engineering. https://doi.org/10.1080/13467581.2023.2229403 DOI: https://doi.org/10.1080/13467581.2023.2229403

Verhoef, P. C. (2021). Digital transformation: A multidisciplinary reflection and research agenda. Journal of Business Research, 122, 889–901. https://doi.org/10.1016/j.jbusres.2019.09.022 DOI: https://doi.org/10.1016/j.jbusres.2019.09.022

Vial, G. (2019). Understanding digital transformation: A review and a research agenda. Journal of Strategic Information Systems, 28(2), 118–144. https://doi.org/10.1016/j.jsis.2019.01.003 DOI: https://doi.org/10.1016/j.jsis.2019.01.003

Warner, K. S. R. (2019). Building dynamic capabilities for digital transformation: An ongoing process of strategic renewal. Long Range Planning, 52(3), 326–349. https://doi.org/10.1016/j.lrp.2018.12.001 DOI: https://doi.org/10.1016/j.lrp.2018.12.001

Wicaksono, I. (2021). The Capacity of the Jember Regency Community and Village Empowerment Service (DPMD) in Using Artificial Intelligence to Strengthen the Village Financial System. IOP Conference Series: Earth and Environmental Science, 717(1). https://doi.org/10.1088/1755-1315/717/1/012043 DOI: https://doi.org/10.1088/1755-1315/717/1/012043