Efektivitas Pelatihan Komunikasi Aktif terhadap peningkatan keterampilan kepemimpinan di Perusahan x Surabaya
DOI:
https://doi.org/10.47134/pjp.v3i1.5086Keywords:
Active Communication, Leadership, Perusahan X Surabaya, TrainingAbstract
This study aims to evaluate the effectiveness of active communication training in improving leadership skills among supervisors at Perusahan x Surabaya. The main issue addressed in this organization involves communication barriers between superiors and subordinates, which negatively impact coordination and work motivation. A mixed-methods approach was employed involving 50 participants from the Security and Order Division. Data were collected through interviews, observations, and pre-test and post-test assessments, and analyzed using a paired sample t-test. The results revealed a significant improvement in communication skills after the training, with a value of t = -20.642 and p = 0.000 (p < 0.05). Participants showed enhanced active listening, message clarity, and decision-making transparency. The training effectively strengthened workplace relationships, improved motivation, and fostered a two-way communication culture within the organization.
References
Adam, P. (2023). Optimal training in communication model (OPTiCOM): A programmatic roadmap. Patient Education and Counseling, 107, ISSN 0738-3991, https://doi.org/10.1016/j.pec.2022.107573
Chang, C.H. (2023). An innovative approach to comprehensive communication skills training for residents: A resident-led communication curriculum. Journal of Investigative Medicine, 71(8), 813-820, ISSN 1081-5589, https://doi.org/10.1177/10815589231190562
Decuypere, A. (2023). Leader attentive communication in hybrid times: Pilot test of an evidence-based training protocol. Gedrag En Organisatie, 36(4), 335-380, ISSN 0921-5077, https://doi.org/10.5117/GO2023.4.003.DECU
Dees, M.L. (2025). Nurse Leaders’ Perceptions of the Use of the COMFORT Communication Training Intervention in Adult ICU Settings: A Qualitative Study. Health Communication, ISSN 1041-0236, https://doi.org/10.1080/10410236.2025.2505788
Johanna, P. (2013). Hambatan Downward Communication Antara Pimpinan dan Karyawan PT. Makmur Jaya. Jurnal E-Komunikasi, 1(2).
Maher, C. (2024). A guide to science communication training for doctoral students. Nature Neuroscience, 27(7), 1211-1213, ISSN 1097-6256, https://doi.org/10.1038/s41593-024-01646-y
Manalullaili, M. (2012). Komunikasi Efektif bagi Seorang Pemimpin. Wardah, 13(2), 165–172.
McNulty, E.E. (2023). Improving Nursing Leadership Communication: Fierce Conversations™ Training. Clinical Journal of Oncology Nursing, 27(3), 255-258, ISSN 1092-1095, https://doi.org/10.1188/23.CJON.255-258
Miloradova, N. (2024). Communication skills formation in cadets of investigative specialization in the process of their professional training. Environment and Social Psychology, 9(4), ISSN 2424-7979, https://doi.org/10.54517/esp.v9i4.2237
Muktamar, A., & Ramadani, T. F. (2023). Pengambilan keputusan dalam kepemimpinan. Journal Of International Multidisciplinary Research, 1(2), 1141–1158.
Nasukah, B. et al. (2020). Peran Komunikasi Efektif Pemimpin Dalam Meningkatkan Kinerja Institusi. Al-Tanzim: Jurnal Manajemen Pendidikan Islam, 4(1), 81–93.
Pantow, J. T., & Waleleng, G. J. (2017). Pola komunikasi pemimpin organisasi dalam meningkatkan motivasi kerja anggota di LPM (lembaga pers mahasiswa) inovasi UNSRAT. Acta Diurna Komunikasi, 6(1).
Pepe, R.J. (2025). Utilizing the DiSC Assessment in Surgical Residency Leadership Training to Address Communication Skill Acquisition: A Kern Six-step Approach to Curriculum Development. Journal of Surgical Education, 82(3), ISSN 1931-7204, https://doi.org/10.1016/j.jsurg.2024.103413
Phillips, S. (2025). Refocusing public health training on effective leadership and communication skills to increase efficacy. Frontiers in Public Health, 13, ISSN 2296-2565, https://doi.org/10.3389/fpubh.2025.1601444
Queiroz, A.C.M. (2025). Self-review and feedback in virtual reality dialogues increase language markers of personal and emotional expression in an empathetic communication training experience. Computers and Education X Reality, 7, ISSN 2949-6780, https://doi.org/10.1016/j.cexr.2025.100108
Rieffestahl, A.M. (2024). When the Patient is Absent in Patient-Centered Communication Training: A Discursive Analysis of How Medical Students Learn to Interact with Patients. Teaching and Learning in Medicine, 36(3), 269-279, ISSN 1040-1334, https://doi.org/10.1080/10401334.2023.2217169
Shirazi, S.H.A. (2024). An Experience Report: Integrating Oral Communication and Public Speaking Training in a CS Capstone Course. SIGCSE 2024 Proceedings of the 55th ACM Technical Symposium on Computer Science Education, 1, 450-455, https://doi.org/10.1145/3626252.3630776
Sung, T.C. (2025). Improving Critical Care Teamwork: Simulation-Based Interprofessional Training for Enhanced Communication and Safety. Journal of Multidisciplinary Healthcare, 18, 355-367, ISSN 1178-2390, https://doi.org/10.2147/JMDH.S500890
Wilhelm, L.T. (2025). How Managers Perceive AI-Assisted Conversational Training for Workplace Communication. Cui 2025 Proceedings of the 2025 ACM Conference on Conversational User Interfaces, https://doi.org/10.1145/3719160.3736639
Wu, N. (2024). Effect of simulation-based training workshop on obstetric emergency team collaboration and communication: a mixed study. Frontiers in Medicine, 11, ISSN 2296-858X, https://doi.org/10.3389/fmed.2024.1282421
Downloads
Published
How to Cite
Issue
Section
