Railway Journal

The Influence of Service Quality on Train Passenger Satisfaction at Rantau Prapat Station PT KAI Persero Divre I North Sumatra

2024-04-23T14:23:23+07:00

In order to keep clients using this kind of transportation and to keep the business afloat, PT KAI places a high priority on their satisfaction. Employees of KAI are required to utilize five dimensions in its implementation: tangibles, assurance, responsiveness, empathy, and consistency. It is undoubtedly not ideal in its implementation at each station, as some travelers continue to be dissatisfied with the offers that are made. Examples of this include the fact that some people are still unable to board the train without a ticket and the indifference of staff members. Following basic observations by the researchers, there was a decline in staff responsiveness and overall satisfaction. The goal of this study is to determine how much the independent variable affects the dependent variable. In this quantitative analysis, primary and secondary data sources are consulted. Three techniques were employed to gather data: questionnaire completion, documentation, and observation. Using SPSS (Statistical Product and Service Solution), the instrument test, classical assumption test, hypothesis test, and simple linear regression method are the data analysis techniques employed. Once the researcher had finished using the data that had been collected. With a significance value (Sig) of 0.000, it may be inferred that the quality of the services offered significantly affects passenger happiness. Less than 0.05. The T test decision-making framework indicates that H1 is accepted and H0 is rejected, indicating that service quality has an impact on passengers' pleasure with trains. When the coefficient of determination hypothesis is evaluated using the SPSS version 26 software, a value of 0.906 can be obtained. This indicates that there is a 90.6% link between passenger satisfaction and service quality, with the remaining 9.4% coming from factors that have not been thoroughly investigated.

Implementation of Access by KAI Innovation in Public Service Transformation at PT KAI (Persero) Regional Division II West Sumatra

2024-04-23T14:23:29+07:00

This study is based on the changes in services that PT KAI (Persero) made when KAI launched the Access application, which serves as a tool to provide customers with train ticket purchasing services. The purpose of this study is to determine how effectively the Access innovation by KAI is being used, as well as the obstacles faced in its implementation. This type of research is qualitative, and the method is descriptive. Data was collected through documentation studies and interviews. Source triangulation techniques and data analysis techniques were used to test the validity of the data; both techniques involved data preparation, inference, and reduction. The research findings show that this KAI access innovation has been quite helpful to passengers with some additional features, and this innovation has changed the service significantly. However, there are still problems with unclear seat information and applications.

Pengaruh Kualitas Pelayanan terhadap Kepuasan Penumpang Kereta Api di Stasiun Rantau Prapat PT KAI Persero Divre I Sumatra Utara

2024-04-23T14:23:35+07:00

PT KAI sangat mengutamakan kepuaan pelanggannya agar pelanggan tetap menggunakan moda transportasi tersebut dan tujuannya agar dapat mempertahankan perusahaannya. Dalam penerapannya, pegawai KAI harus menerapkan lima dimensi, yakni: tangibles, reliability, responsiveness, assurance, empathy. Sumber data primer dan sekunder digunakan pada penelitian kuantitatif ini. Tiga cara akumulasi data dipakai: observasi, dokumentasi, dan pengisian kuesioner. Teknik analisis data yang dipakai ialah uji Instrumen, uji asumsi klasik, uji hipotesis, dan metode regresi linear sederhana dengan menggunakan Aplikasi SPSS (Statistical Product and Service Solution). Hasil penelitian menunjukkan bahwa kaliber layanan yang diberikan memiliki dampak yang besar terhadap kepuasan penumpang dengan nilai signifikansi (Sig) adalah 0,000 disebabkan nilai Sig. < 0,05. Berdasarkan kerangka pengambilan keputusan uji T maka H1 diterima dan H0 ditolak yang dapat diartikan kepuasan pelanggan dengan kereta api dipengaruhi oleh kualitas layanan. Dengan program SPSS versi 26, nilai 0,906 dapat dicapai sebagai hasil evaluasi hipotesis koefisien determinasi. Berdasarkan hal ini, terdapat korelasi sebesar 90,6% antara kualitas layanan dan kebahagiaan penumpang, dengan variabel yang tidak diteliti sebesar 9,4% sisanya.

Conflict Management in the Operation of Trans Padang Corridor VI

2024-04-23T14:23:26+07:00

Padang Mayor Regulation Number 127 of 2021 sets minimum service standards for the management, implementation, and service of Trans Padang public transportation. This research uses a qualitative research method with a descriptive method to find out how the Padang City government handles the demo conflict that occurred between Padang angkot drivers and Trans Padang drivers on the Trans Padang travel route in Corridor VI. This research uses a descriptive method because the research describes, tells, and interprets a situation or event as it is. The study investigated the location of the conflict, Corridor VI of Trans Padang, and asked the government and the Padang City Transportation Office about the people directly involved in the conflict between Trans Padang and Padang angkot drivers. The results show that conflict management in Trans Padang corridor 6 is not going well. The government and stakeholders should communicate more and work together to resolve this conflict. In addition, the government should consider the interests of the angkot drivers and find a solution that benefits all parties.

Analisis Pemilihan Moda Transportasi Paling Efektif Rute Jakarta-Yogyakarta untuk Mahasiswa Yogyakarta

2024-04-23T14:23:32+07:00

Inovasi-inovasi dari moda transportasi bus, kereta api, dan pesawat udara yang semakin berkembang, sehingga aspek pemilihan moda transportasi merupakan hal yang cukup penting untuk mengetahui faktor-faktor apa saja yang menjadi pertimbangan mahasiswa Yogyakarta dalam memilih moda transportasi yang paling efektif berdasarkan faktor harga, waktu, keamanan dan keselamatan, dan kenyamanan. dari Jakarta menuju Yogyakarta. Metode penelitian yang digunakan dalam penelitian adalah metode penelitian kualitatif dan metode penelitian Analitycal Hierarchy Process (AHP). Hasil penelitian menunjukkan efektivitas moda transportasi Pesawat Udara 47,7%, Kereta Api 34,3%, dan Bus 17,9%. Keamanan dan keselamatan menjadi faktor utama dalam menentukan moda transportasi paling efektif, dengan bobot 60,1 %, Harga 16,2%, Kenyamanan 16,2% dan faktor waktu dengan bobot 7,5%. Urutan efektivitas dari faktor harga: Bus, Kereta api, Pesawat. Urutan efektivitas waktu: Pesawat, Kereta api, Bus. Urutan efektivitas keamanan dan keselamatan: Pesawat, Kereta api, Bus. Urutan efektivitas kenyamanan: Kereta api, Pesawat, Bus.