AKASIA, Nafila Eka; SANDY, Syah Riza Octavy. Peran Front Desk Agent dalam Menangani Keluhan Tamu di Front Office Aston Jember Hotel & Conference Center. Jurnal Pariwisata dan Perhotelan, [S. l.], v. 1, n. 1, p. 7, 2023. DOI: 10.47134/pjpp.v1i1.1896. Disponível em: https://journal.pubmedia.id/index.php/pjpp/article/view/1896. Acesso em: 20 apr. 2025.